Jacobs Email

Included Services

"Jacobs Email" includes:

• Email
• Calendar
• Contacts
• Notes
• Tasks
• ActiveSync
• Server-side email filtering
• AutoDiscover configuration

In the following, the word "mailbox" relates to the sum of these features, which are bundled into the user's "mailbox".

Eligibility

Every JACOBS university member with an active CampusNet account and a "@jacobs-university.de" email address has access to JACOBS Email.

Please check with the CampusNet team to deal with lost passwords.

Webmail

 Remember to login as described in Microsoft Office 365 for Jacobs University!

Vacation Messages

Vacation messages can be set either within Outlook connected to Exchange, or by using the web interface.

It is possible to set an interval for the message, so can be used way before being away.

As Jacobs Email is accessible world-wide, vacation messages can also be set while off campus.

Mobile Client Configuration Information

You can use the Microsoft Outlook App on Android (get it in the Google Play Store) or on iOS (get it in the Apple App Store).

Login as described in Microsoft Office 365 for Jacobs University.

Client Configuration Information

The recommended way of access is to use an English-language version of Microsoft Outlook as an email client, but any other client will work.

 AutoDiscover is available, making manual configuration usually unnecessary.

If you are logged in to a JACOBS computer while starting Outlook the first time, it automatically sets up email based on your JACOBS login without any manual configuration requirement.

Exchange connection type

To manually configure an Exchange connection, which is the recommended connection type, use

This connection type is sometimes called EWS.

Other Connection types

The Email Address campusnetusername@jacobsuniversity.onmicrosoft.com is only used during setup, to ensure that the mail client finds the settings automatically (e.g. Thunderbird, Outlook).

For security reasons, only the secure variants should be used, i.e. SSL for incoming and TLS for outgoing emails. For convenience, the unsecured protocols are still accepted, but strongly discouraged.

If manually configuring Outlook access to Exchange, XMLRPC over HTTPS is the recommend setting. Please refrain from using MAPI access, which is deprecated.

The system requires authentication using TLS before sending!

Depending on the client used, not all features are available.

Tip: the JACOBS user name has NO dot in it! If you are unsure regarding user name vs. email address, please see JACOBS user name for details.

Permissions

It is possible to grant access to mailbox information to other JACOBS domain users.

By default, only the user has access to his/her mailbox, though the free/busy information, without further details, is available to any other JACOBS domain user.

Access to information can be shared within the JACOBS domain community by standard Windows domain access permission mechanisms.

Additional Information

• Single emails are limited to 100 MB in size (outside campus such huge emails have a high chance of not being transported or delivered!).

• Mailboxes are limited to 50GB. Email notifications will be found in mailboxes approaching the limit. If the threshold limit is exceeded, only reading and deleting emails is possible, no more sending. If the hard limit is reached, incoming emails will be refused.

• Jacobs University is using "grey listing", meaning that delivery of emails from recipients not received emails from lately will be delayed. The delay amount depends on THE SENDER of the email, hence is nothing Jacobs University can determine.

• Relaying emails, i.e. sending with a non-jacobs email address to a non-jacobs email address via SMTP is possible, though only after using "authentication before sending".

• VPN Access is not necessary for access to Jacobs Email.

• Jacobs university IS blocking emails containing recognized viruses.

• Jacobs University IS NOT blocking spam emails.